Terms and Conditions
If you would like to talk directly to us, please call us on +852 97353918 (English speaking). Our telephone hours are 10:00 to 17:00, Mon-Fri HKT. Alternatively please feel free to email us at Contact us.
These Terms and Conditions are applicable every time you access our website and, or order goods from us.
Company address and details:
DUBLA LTD – ROOM 501-2 WILSON HOUSE
19-27 WYNDHAM STREET – CENTRAL – HONG KONG
COMPANY NUMBER 2201799
BUSINESS REGISTRATION CERTIFICATE NUMBER 64398786-000
1.0 Order Acknowledgement, Acceptance, Payment and Delivery
1.1 Fulfilment of your order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.
1.2 This website services customer deliveries in Hong Kong. Prices shown on this website are in USD. Please note that additional credit card or bank fees may apply to your order.
1.3 Credit cards accepted are Visa, MasterCard and American Express. We reserve the right to decline credit card payments (and/or request an alternative method of payment) at our discretion. If the card payment is declined by your issuer due to lack of funds available, we cannot hold goods against your order if there are other customers for the same goods who have available funds. **Please note that when you choose to pay us by credit card we will place a credit hold for the agreed funds on your provided card.
1.4 Payment via the PayPal third-party secure system is also accepted. Note that if payment is made via PayPal, your credit card is charged immediately by the PayPal organisation, regardless of whether or when stock is available. If you cancel or change your order and a refund is required, note that PayPal procedures may delay this longer than our normal service. Also note that any commission charged by PayPal in conjunction with placing an order is not refundable.
2.1 Whilst we make every effort to deliver goods in the timeframe we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timeframe, as we rely on third parties to facilitate our customer deliveries for us. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
2.2 All delivery time frames are subject to stock availability.
2.3 Where an incorrect address has been given to us at time of order, or our Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery (they will leave an advice card in this case), or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partner.
2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an order to the designated address, as provided by our buyer. We cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway, however will do our best to support customers in this regard, to ensure a happy outcome, to the best of our ability, at our discretion always.
3.1 Standard Warranty: 12 Month Warranty
DUBLA provides a 12 month repair warranty for our customers. The terms and conditions for a standard 12 month warranty are as follows:
3.2 If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please parcel them properly, including all originally provided accessories and packaging.
3.5 Standard Warranty Coverage
Warranty covers the following:
- Manufacturer defects
3.6 Standard Warranty Exclusions:
Warranty does not cover the following:
- Damages caused by accidents or mishandling of the product
- Damage caused by applications which are not compatible with the product
4.1 This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is needed in order for us to facilitate an order to its completion. Customer information is and will never be disclosed to third parties. Customer data is not shared, or sold in any way.
4.2 All information is collected lawfully and in accordance with the most recent, official Hong Kong Privacy Act.
4.3 At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with our company you acknowledge that we do not condone fraud and note that we will go out of our way to protect legitimate buyers and our company from fraud at all times. As a result, we may need to conduct a Proof of address on a buyer in order to check legitimacy of their details on a case by case scenario. This is our right as a high value device supplier across Asia and we thank you for your understanding.
4.4 If you have provided us with your email address details in order to receive our e-newsletter, we will send this to you when we have promotional and news based offers. Your details provided here will only be used for the purpose of ‘joining you up to receive our e-newsletters so that we can keep you up to date with the Latest, Greatest, Hottest information and Deals!’ We will not sell, or share your data.
We do not discriminate across our e-newsletter subscriber base at current, so all emails will be send to you as per your initial opt-in. If you wish to opt-out of from our e-marketing distribution channel, please email us with the text “Opt-out” in the subject line to: Opting out
4.5 If you have any questions about information privacy please Contact us
5.1 We will take all reasonable and legally-required precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
6.1 We reserve the right to decline any order for any reason.
6.2 These terms are governed by the laws of Hong Kong and any disputes will be decided only by the courts of Hong Kong.
6.3 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
6.4 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
6.5 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
6.6 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
6.7 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us.
6.8 Any unauthorised use of material on this site is strictly prohibited.
6.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
7.1 Errors and omissions must be accepted.
8.0 No effect to statutory rights
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.